Client Services & Relations Officer

Company Description

The Straits Resorts is a boutique senior living residence in Medini, Johor, reimagining retirement with elegance and comfort. We offer thoughtfully designed one- and two-bedroom suites, personalised concierge support, housekeeping, and post-operative care services. Residents enjoy a vibrant lifestyle with wellness programs, social activities, a fitness centre, spa, and scenic gardens. Our warm, connected community feels like home.

Role Description

The Client Services and Relations Officer is responsible for providing exceptional customer service to residents, families, and referral sources, building and maintaining strong relationships, and ensuring resident satisfaction and loyalty. The successful candidate will be the primary point of contact for residents and families, providing timely and accurate information, and resolving issues in a professional and courteous manner.

Qualifications

• Diploma or Bachelor's degree in a related field, such as social work, healthcare administration, or hospitality management.
• Minimum 2 years of client relations experience, preferably in a retirement or healthcare setting.
• Experience working in a retirement or healthcare setting, with a strong understanding of the needs and expectations of older adults and their families.
• Able to work independently with a strong sense of responsibility and resilience under pressure.
• Problem-solving skills with ability to resolve complex issues
• Skilled at multitasking and meeting tight deadlines.
• Well-organized, self-motivated, and proactive in achieving job objectives.
• Positive attitude with a willingness to take on new challenges.
• Excellent communication and strong interpersonal skills
• Punctual, reliable, and possesses excellent time management.
• Adaptable and a team player.
• Prior experience in a start-up environment will be an added advantage.