Client Success Manager/Assistant Manager

HELLO FROM HEPMIL MALAYSIA

Home of MGAG and Hepmil Creators Network (HCN) — two brands that live and breathe internet culture, creator magic, and meme energy

Since 2015, MGAG has been making Malaysians laugh out loud (literally) — becoming one of the fastest-growing Gen Z & Millennial comedy brands in the country with 9 million+ users laughing with us each month. Yes, we meme it.

HCN? That’s our cool sibling – a digital creator agency that links brands with top TikTok creators from across Southeast Asia . With over 1,000 creators in our network, we help brands speak Gen Z fluently with hyper-local, thumb-stopping content (that doesn’t scream “ad”).

Backed by Hepmil’s creative chops and data smarts, we’re here to help brands go viral — the good kind.

Learn more about us at: https://www.hepmil.com

WE’RE LOOKING FOR OUR NEXT CLIENT SUCCESS MANAGER/ASSISTANT MANAGER

Someone who gets the vibes, loves working with brands and creators, and is ready to help us make even more campaigns that Malaysians can’t stop sharing.

WHAT YOU’LL DO (AKA YOUR MAIN QUEST)

• Be the bridge between brands, creators, and our internal team.
• Chat with clients, vibe with creators, and turn briefs into campaign gold.
• Pitch fun, scroll-stopping ideas that people actually want to watch.
• Work closely with creators to make content that slaps and hits KPIs.
• Handle timelines, budgets, approvals, and last-minute “eh can we change this ah?”
• Be a hype squad + mentor to junior team members (grow your own mini-army).
• Basically: Own the campaign. Start to finish.

YOU’LL THRIVE IF YOU…

• Have 3–5 years of experience in account management or campaign servicing (agency, media, brand — we’re not fussy).
• Know TikTok, Insta, YouTube, and what’s trending before it’s on your auntie’s Facebook.
• Speak fluent “client” and “creator” — and can translate between both.
• Love managing details, chasing timelines, and pulling off a great campaign like a magician.
• Are confident with proposals, decks, and can present like a pro (with or without memes).
• Can keep your cool when things get last min (because they will).
• Bonus: You love memes, creators, and being in the heart of internet culture.

PERKS OF JOINING US

• Work with creators you already stalk follow.
• Be part of campaigns that are fun, fast, and famous.
• Actual creative freedom — we love new ideas.
• Chill, collaborative team. No “sir” or “madam” here.
• Career growth? Got it. We're growing, and so will you.

Apply now if you’re ready to make some magic (and memes) with us.

P.S. We like people who aren’t afraid to be themselves.

No robots, no boring cover letters — just show us who you are