Clinical Application Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

MedTech Sales

Job Sub Function

Key Account Management – MedTech (No Commission)

Job Category

Business Enablement/Support

All Job Posting Locations:

Penang, Pulau Pinang (Penang), Malaysia

Job Description

Join a team at the forefront of healthcare innovation. As a Clinical Application Specialist, you’ll play a vital role in supporting physicians and hospital staff during live procedures, ensuring seamless execution and optimal product usage. This role offers a unique opportunity to combine technical expertise with meaningful patient impact while collaborating across teams to drive operational excellence and business growth.

Job Responsibilities

• Provide guide clinical and technical support to physicians and hospital staff during live cases, primarily within Malaysia.
• Educate customers on product usage through in-service trainings, technical briefings, and clinical demonstrations.
• Ensure seamless case execution by coordinating stock checks, timely deliveries, and internal partner support.
• Uphold proper usage and promotion of Johnson & Johnson products through regular training and customer education sessions.
• Optimize inventory and logistics efficiency in assigned hospitals, including consignment management.
• Identify and communicate potential business opportunities to the Sales Manager.
• Collaborate with Sales Manager to create awareness of business solutions and engage key decision-makers.
• Share standard methodologies across clinical support teams and assist in building strategic partnerships with other internal business units.
  
  

Job Requirements

• Bachelor’s degree in Biomedical Sciences, Biomedical Engineering, Biomedical Technology, or related field.
• 1–4 years of experience in medical devices; cardiology or electrophysiology background preferred.
• Strong technical troubleshooting skills and familiarity with hospital environments, including cath labs.
• Excellent communication, negotiation, and presentation skills with healthcare professionals.
• Proven ability to lead customers, solve problems, and work independently with high responsibility.
• Flexible and mobile—able to travel frequently across Malaysia and work weekends/public holidays when needed.
• Self-motivated, energetic, and a collaborative teammate with attention to detail and multitasking ability.
• Fluent in English (spoken, written, and presentation)
  
  

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Required Skills

Preferred Skills:

Accountability, Account Management, Communication, Cross-Functional Collaboration, Customer Centricity, Customer Experience Management, Customer Relationships, Customer Satisfaction, Inquiry Handling, Medical Technology, Operational Excellence, Process Oriented, Relationship Building, Report Writing, Revenue Management, Sales, Sustainable Procurement, Technologically Savvy, Vendor Selection