Collections Backoffice Team Leader

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Lead the Subject Matter Expert, Reconciliation and the Invoicing team, provide support to the team on day-to-day basis in performing the required task.
• Monitor goals and performance and ensure that all metrics/performance scores are met.
• Develop, implement and manage operational processes and system to ensure efficiency and customer satisfaction
• Provide coaching, feedback and leadership insight as well as encourage team engagement towards meeting the performance efficiency.
• Monitor and manage inventory levels
• Promote and initiate process improvement by identifying service delivery gaps, offer solution and promote collaboration to implement idea to enhance the process.
• Maintain record of operations activities.
• Work closely with the Agency Performance team to enable Collections.
• Maintain performance data of the team to maximize productivity and operation excellence.

Qualifications

• Strong team player.
• Solid understanding of operational process and system
• Solid experience n people management skills
• Strong interpersonal skills and ability to work well in a matrixed team, mature and patience in handling difficult situation.
• Self-starter with ability to execute with minimal supervision and strong attention to details.
• Ability to drive change with focus to execution.
• Ability to persuade/negotiate solution with stakeholder
• Critical thinker who displays sound judgement and ability to articulate his/her decision clearly and rationally.
• Solid written and verbal communication/presentation skills
• Keen learner who desires to understand and learn new things,
• Solid PC skills, specifically MS Office application.
• Experience in Risk Management - ability to work at low level of details.
• Experience working across multiple cultures/market and commercial environments
• Excellent communication skill in English both verbal and written. Addition languages such as Mandarin or Cantonese would be an advantage but not compulsory.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.