Commercial Services Coordinator

The Customer Success Coordinator, APAC, plays a crucial role in supporting the APAC Region Customer Success Coordinators and Customer Service Team.

This position is not just an entry-level administrative role but involves establishing a partnership with each member of the Customer Service Team to ensure accurate service orders and repairs,

achieve high levels of customer satisfaction, and contribute significantly to the department and company sales and service volume goals.

Key Responsibilities

• Order Acquisition and Fulfilment: Manage the order acquisition and fulfilment process, including pre and post-sales support activities.
• Customer Representation: Represent the customer within the Barco internal organization, translating their requirements into tangible process parameters.
• Shipment and Delivery: Follow up on the shipment and delivery of goods.
• Invoicing: Ensure correct and timely invoicing.
• Documentation: Communicate, organize, and properly follow up on contractual documents like COO, L/C’s, and bank guarantees.
• Liaison Role: Act as the main liaison between the Customer Service Team, customers, and various internal departments.
• Event Planning and Coordination: Organizing and managing product demonstration events, ensuring all logistics are handled smoothly, including ATA carnet application.
• Demo Collaboration: Working with sales, marketing, and logistics teams to ensure demo products are available when and where needed.
• Demo Inventory Tracking: Keeping accurate records of all demo equipment, including quantities, locations, and usage.
• Accounts Receivable: Collaborate with the finance department to follow up on accounts receivable and take necessary actions to resolve payment issues.
• Vendor Coordination: Work closely with internal and external vendors to ensure timely shipments and delivery of goods.
• Departmental Coordination: Maintain close contact with the following departments to resolve customer requests:
• Service
• Warehousing
• Traffic
• Planning
• Project Management
• Sales
• Finance
  
  
  

Pre-Sales Activities

• Prepare small quotations according to the price list and discount list.
• Conduct credit checks with finance.
• Perform availability checks with the supply chain.
  
  
  

Support Activities

• Assist the Customer Service Manager in DAR execution, with the Customer Service Manager taking the lead.
  
  
  

Requirements

• Strong communication and organizational skills.
• Ability to work collaboratively with various departments.
• Proficiency in managing customer relationships and resolving issues.
• Experience in logistics, invoicing, and documentation processes.
• Familiarity with pre-sales activities and vendor coordination.
  
  
  

This role is essential for driving customer satisfaction and supporting the overall success of the APAC region's customer service operations by ensuring customers are satisfied and supported throughout their journey !

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

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