Content Creation Specialist

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The GrabAcademy team is dedicated to empowering driver and delivery-partners through innovative training programs, driving stellar performance, operational excellence, and economic growth across Southeast Asia.

By joining this team, you'll be part of a passionate group making a direct impact on partners' development and Grab's success.

Get to Know the Role

As a Driver Training Specialist, you'll help design impactful training modules, deliver engaging sessions, and collaborate with teams to align strategies and drive innovation in instructional design.

You'll be reporting to the Assistant Manager, Driver Training and work on-site in Petaling Jaya, contributing to Grab's mission while enjoying opportunities for professional growth and development.

The Critical Tasks You Will Perform

• Training Development and Operations
• You will create tailored training modules for driver and delivery-partners, resolve training issues, and coordinate sessions in both in-person and online formats
• You will analyse reports and feedback to identify areas for improvement and ensure training materials meet Grab's standards
• Training Delivery
• You will conduct engaging in-person or online training sessions to empower driver and delivery-partners with essential skills
• You will address driver and delivery-partners' concerns promptly and professionally, ensuring a smooth and impactful learning experiences
• Stakeholder Engagement
• You will collaborate with stakeholders to align training strategies and ensure seamless communication
• You will foster positive relationships and lead initiatives to innovate training methods and enhance outcomes, contributing to Grab's vision of economic empowerment
  

Qualifications

Essential Skills You Will Need

You Have

• A Bachelor's degree in Human Resources, Education, or a related field
• 3+ years of experience in driver training planning and development
• Experience with adult learning theory and instructional design
• Strong knowledge of transportation industry regulations and standards
• Expertise in advanced training platforms such as Axonify, ISpring, Microsoft etc.
• Proficiency in data analysis, including tools like Power BI, with the ability to develop and implement strategies based on data insights.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.