Content Moderator – Mandarin Speaker

Job Title: Content Moderator – Mandarin Speaker

Location: TP Malaysia, Kelana Center Point Office, Petaling Jaya

Employment Type: Full-Time (Onsite)

Working Hours: Rotational Shifts

J

ob Overview:

We are looking for a dedicated Content Moderator (Mandarin Speaker) to join our team at Teleperformance Malaysia, based at the Kelana Center Point office. You will play a vital role in ensuring a safe and positive experience for users by reviewing and moderating content such as videos, images, and text that may violate community guidelines or platform policies.

Key Responsibilities:

• Review and moderate user-generated content (videos, images, text, etc.) in Mandarin and English.
• Ensure content complies with platform policies and community standards.
• Accurately identify and flag inappropriate, offensive, or harmful content.
• Maintain high attention to detail while working in a fast-paced environment.
• Provide constructive feedback and contribute to the improvement of moderation guidelines.
• Work on rotational shifts, including weekends and public holidays as scheduled.
• Collaborate with team members and report any issues or trends to management.

Requirements:

• Proficiency in Mandarin and English (reading, writing, and understanding).
• Willingness to work onsite at Kelana Center Point.
• Flexibility to work on a rotational shift schedule.
• Strong attention to detail and emotional resilience.
• Ability to work under pressure and make quick, objective decisions.
• Prior experience in content moderation or a related field is an advantage but not mandatory.

Why Join Us:

• Be part of a global leader in customer experience management.
• Supportive and inclusive team environment.
• Opportunities for career development and growth.
• Full training provided.