Continuous Improvement Lead
Sanofi
Date: 14 hours ago
City: Petaling Jaya
Contract type: Full time

About The Job
This position is part of Sanofi Business Operations, within Process Excellence & Innovation organization and reporting to the Head of Continuous Improvement. Process Excellence & Innovation (PE&I) drives continuous improvement and process excellence, ensuring existing service towers adopt a standard framework, methodologies and tools to deliver upon end-to-end process excellence ambition.
The role will provide Continuous Improvement leadership to help standardize and transform our end-to-end process. The role is focused on complex initiatives, that can span transversally across end-to-end process areas and regions, in an environment with a high degree of inter-dependancy.
Main Responsibilities
This position is part of Sanofi Business Operations, within Process Excellence & Innovation organization and reporting to the Head of Continuous Improvement. Process Excellence & Innovation (PE&I) drives continuous improvement and process excellence, ensuring existing service towers adopt a standard framework, methodologies and tools to deliver upon end-to-end process excellence ambition.
The role will provide Continuous Improvement leadership to help standardize and transform our end-to-end process. The role is focused on complex initiatives, that can span transversally across end-to-end process areas and regions, in an environment with a high degree of inter-dependancy.
Main Responsibilities
- Provide Continuous Improvement (CI) guidance to Business Operations department.
- Maintain and promote the CI framework.
- Contribute to Business Operations CI Program, especially during assessment, design and execution phases.
- Provide consultancy, mentoring, coaching to CI initiatives.
- Lead some CI initiatives, especially the transversal ones. Develop and provide supporting tools and methodology.
- Disseminate CI culture across Business Operations department
- Design and execute CI training programs
- Contribute to CI governance with various stakeholders
- Provide the right factual data to Process Owners so they can take the best decisions.
- Identify and promote synergies across the different end-to-end process.
- Liaise with other PE&I teams (e.g. Process Intelligence, Process Mining, Data, Automation, etc.) to reach the maximum of efficiencies.
- Bachelor’s degree (or equivalent) in Business Administration or Science.
- 3-5 years of working experience in GBS / BPO Shared Services industry or consulting industry.
- Certification in CI methodology (Black Belt certified or any other equivalent certification).
- Knowledgeable in business process in scope (e.g. Finance, HR, Procurement, Manufacturing & Supply, R&D).
- Proven track record of impactful contributions to CI programs with tangible results.
- Excellent stakeholder management skills, including with Senior stakeholders.
- Excellent written and oral communication & inter-personal skills, ability to develop high-quality documents.
- Ability to lead and motivate team members with indirect reporting relationships across multiple geographies. through a CI journey.
- Entrepreneurial mindset, and ability to work independently and take initiative under pressure.
- Strong collaboration mindset with ability to work with a group of people with different functional expertise.
- Adaptability to deliver in ambiguous context, flexible, comfortable with changes.
- Efficient analytical skills, attention to details.
- Knowledge/certification on Continuous Improvement methodology (Lean Black Belt).
- Fluent in English is mandatory. Other language is a plus.
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.
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