Coordinator, Telesales

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

In this role, you will be expected to:

• Embrace a learning mindset, developing the innate ability to excel in phone-based sales.
• Exhibit self-motivation and goal-driven enthusiasm, effectively functioning both autonomously and collaboratively within a team.
• Consistently achieve the targeted daily productivity benchmarks, encompassing call volume and successful sales.
• Demonstrate innate problem-solving skills, consistently delivering solutions aligned with the company's offerings.
• Cultivate a sales-oriented approach, displaying resourcefulness to meet and exceed established Key Performance Indicators (KPIs).
• Utilize CRM tools proficiently to accurately document calls, sales transactions, and other valuable information.
• Showcase a talent for adeptly handling objections, leveraging persuasive techniques and cultivating a sense of urgency within a dynamic, fast-paced environment.
  
  

Qualifications

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE..

• As this role is entirely focused on telesales, you should feel at ease with initiating OB/IB calls via tools used
• While prior telesales experience is not mandatory, it can be beneficial; however, we welcome fresh graduates to apply as well.
• Effective communication in English is required, and additional proficiency in speaking, reading, and writing in Bahasa Malaysia, Mandarin, or Cantonese is an added advantage.
• Basic comprehension of data is desired.
• We are looking for someone who excels in building relationships, is goal-driven, resilient, and thrives in a collaborative team environment. A strong willingness to learn is essential.
• You should be a quick learner who can easily adapt to ongoing changes in operational processes and requirements.