Credit Control Collector (Mandarin Chinese)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Credit Control Collector - Chinese Language Support (Kuala Lumpur)

Introduction to the team

This position is part of the Global Financial Operations team. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills, who carries a positive attitude. As a Credit Control Collector, you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed in accordance to their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with good and strong communication skills.

In this role you will:

• Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices, handle inbound calls from hotels
• Analyze and understand the reasons why hotels delayed payments
• Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship
• Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team
• Follow up with hotels on a recurring basis and build relationships with them
• Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available
• Work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
• Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets

Experience and Qualifications:

• Bachelor’s or Master’s degree in a related technical field; or equivalent related professional experience
• Excellent Mandarin and English Language skills
• Working knowledge of basic programs including Excel, Word, and Outlook
• Detail-oriented, organized, efficient and ability to multi-task
• Excellent problem-solving, analytical and mathematical skills
• Positive attitude, goal-oriented, and ability to work with minimal supervision
• Excellent verbal and written communication skills
• Dependable, flexible, and ability to work in a fast-paced, changing environment
• Ability to handle potentially volatile situations

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

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