Credit Recovery Executive
Grupo CCR
Date: 3 weeks ago
City: Malacca
Salary:
MYR 1,800
-
MYR 2,000
per month
Contract type: Full time
Job Responsibility
- Execute debt recovery strategies in alignment with CCR Networks' established procedures and industry best practices to maximize recovery rates.
- Conduct thorough risk assessments of delinquent accounts, utilizing available data and communication to determine the most effective recovery approach.
- Initiate contact with debtors via phone, email, and written correspondence, employing strong communication and interpersonal skills to negotiate repayment plans and resolve outstanding balances.
- Maintain accurate and detailed records of all collection activities, including communication logs, payment arrangements, and account updates, within the company's CRM system.
- Collaborate with internal teams, including legal and compliance, to escalate complex cases and ensure adherence to all relevant regulations and ethical standards in debt recovery practices.
- Monitor debtor payment performance and proactively address any deviations from agreed-upon repayment plans, implementing appropriate follow-up actions to minimize further delinquency.
- Prepare regular reports on collection progress, highlighting key performance indicators such as recovery rates, outstanding balances, and collection costs, to inform management decision-making.
- Possess a minimum of Secondary/SPM/'O' Level certification, demonstrating a foundational level of education.
- This is an entry-level position; fresh graduates are encouraged to apply, providing an excellent opportunity to begin a career in credit recovery within the Consumer Products/FMCG sector.
- Demonstrate proficiency in computer usage, including basic software applications, to effectively manage and document credit recovery activities.
- Exhibit strong communication and interpersonal skills to effectively interact with debtors and internal stakeholders, ensuring professional and courteous engagement.
- Must be fluent in Bahasa Malaysia and possess a working knowledge of English to facilitate clear and effective communication with a diverse range of individuals.
- Display an energetic and proactive approach to credit recovery, demonstrating a commitment to achieving targets and resolving outstanding debts.
- Ability to assess and evaluate risk associated with debt recovery cases, contributing to informed decision-making and strategic recovery efforts.
- Adhere to CCR Networks' established debt recovery processes and ethical guidelines, maintaining the company's reputation and ensuring compliance with industry regulations.
- Willingness to work onsite in Melaka, contributing to a collaborative and supportive team environment within the company's established branch network.
- Maintain accurate and up-to-date records of all credit recovery activities, ensuring data integrity and facilitating efficient reporting.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
- Compassionate Leave
- Company Activities
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