Crew Member, Outlet Operations
DKSH
Date: 2 weeks ago
City: Seremban
Contract type: Full time
Job Summary
Execute retail/outlet sales activities to achieve sales targets for assigned businesses/territories and overall business objectives
General Responsibilities
Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline
Execute retail/outlet sales activities to achieve sales targets for assigned businesses/territories and overall business objectives
General Responsibilities
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Provide input to retail/outlet sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories
- Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
- Execute sales activities for assigned businesses/territories, including adequate stock, proper pricing structures, promotional campaigns, planogram implementation, etc.
- Report on competitor activities/innovations and suggest in-store cross-merchandising opportunities to enhance sales. Gather customer feedback and promptly act on it
- Provide administrative support in implementing loss-prevention policies and plans to deal with inventory shrinkage at the outlets/stores
- Record and maintain sales/stock movement data for reporting and tracking purposes
- Execute continuous improvement activities on retail/outlet sales processes and customer issue resolution. Conduct training on customer service and backroom operations to enhance retail excellence
- Maintain relationships with customers through understanding and meeting their requirements
- Demonstrate basic knowledge and understanding of the industry/market/competitors/customers
- Demonstrate basic knowledge in the management of retail operations
- Demonstrate basic research and analytical skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline
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