CS Spare Part Leader

Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Responsibilities

Make an impact The incumbent responsible for all spare part related activities such as coordinate the spare parts sourcing, quotation preparation and follow up the delivery status, invoice upon delivered, custom clearance as well as be the key person who take lead to roll out initiative from Global Part center in the region. The incumbent will support regional Account Manager to strengthen the spare part sales volume by carry out spare part sales initiatives Make an impact

• Possesses a sense for customer’s requirements especially part sales related activities and proactive thinking to turn the requirement into revenue.
• Take lead on spare part yearly initiatives. For example, to coordinate with Account Managers and service team for sales campaign to boost spare part sales for the region.
• Roll out initiatives organize by Global Part Centre in the region.
• Source and purchase spare part from qualified suppliers and increase part profit margin.
• Prepare quotation according to customer enquiry with input from maintenance team.
• Follow up spare part delivery to customers.
• Coordinate the spare part package for existing and new customers.
• Analyst wear and tear part that need to be replaced according to install based.
• Maintain and update part pricing database in the system.
• Maintain new or obsolete spare part number in system.
• Check warranty part service.
• Responsible for company spare parts inventory and management.
• Prepare part sales statistical reports.
• Attend regular maintenance service on site locally and overseas to understand the install-based equipment condition.
• Understand company’s products in detail.
• Propose continuous improvement on part service and its processes.
  
  

Application Requirements

What you need to succeed

• At least a degree holder in Business administration, electro-mechanical or equivalent.
• Minimum 5 years of working experience preferably in spare part sales support and its related activities.
• Independent and able to work under pressure and tight schedule.
• Proficient in delivery Incoterms.
• Proactive with a strong customer and team focus.
• Working experience in automated material handling system is an added advantage but not essential.
• Proficiency in English.
• Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).
• Efficient time management in the sense of result improvement.
  
  

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!