Customer Account Specialist

Job Description:

Job Summary:

Your main responsibilities are selling company products/systems and services to end-user customers in assigned territory, industry, or accounts, primarily through outbound and inbound telephone sales activities.

Acts as part of a sales team and supports Field Sales staff. Represents the company to the customer and the customer to the company in all sales-oriented activities. Focuses on acquiring new customers and retaining and growing existing customers. Responsible for closing the sale on systems and products or may generate leads for Field sales staff. Carries team or individual quota.

You will be analyzing the customers businesses /issues, providing proposals and solutions to internal /external customers to fulfil the customers’ requests and maximize the company revenue based on the quota set.

Your responsibilities are not limited to the customer services but will embark on some of the internal/external initiatives to enhance and streamline the semiconductor business’s needs.

Key Responsibilities:

Data Analysis and Reporting:

• Collect, analyze, and interpret complex data related to business operations, including production, supply chain, and sales performance.
• Develop and maintain dashboards and reports to provide actionable insights to management and stakeholders.
• Monitor sales and forecast trends to identify booking opportunities
• Assist in the development and execution of business strategies and operational plans.
  
  
  

Process Improvement:

• Evaluate existing business processes and identify opportunities for optimization and automation.
• Collaborate with departments to design and implement process improvements that enhance productivity and reduce costs.
  
  
  

Order Management :

• Process Customer PO timely including create a quote , maintain an accurate pricing for the customers and communicate the latest pricing to customers
• Ensure no shipments delays , and warehouse and planning are committed to deliver on time.
• Ensure no invoicing issue with the customer financial status.
  
  
  

Documentation and Training:

• Document business processes, procedures, and best practices to ensure consistency and compliance in supporting the customer accounts.
• Develop training materials and conduct training sessions for backup employees or new employees on new processes or systems.
  
  
  

Qualifications:

• Education: Bachelor’s degree in business administration, Operations Management, Planning or Supply Chain.
• Experience: 8+ years of experience in business operations, supply chain or planning or finance related fields, preferably within the semiconductor or manufacturing industry.
• Skills:
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, BI tools).
• Excellent communication and interpersonal skills with the ability to collaborate effectively
• Knowledge of semiconductor manufacturing processes and industry best practices.
• Oracle knowledge is an added advantage
  
  
  

Working Conditions:

• Office-based role with occasional travel
• May require working outside regular business hours to support operational needs or projects