Customer Care Associate
Startek Malaysia
Date: 2 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
Key Responsibilities
ï¸ Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues.
Communication: Provide prompt and courteous responses to customer emails, calls, and chats.
Reporting: Maintain accurate records of customer interactions and feedback.
Customer Satisfaction: Ensure a high level of customer satisfaction by going above and beyond in service delivery.
Job Requirements
Are you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the digital industry? If so, we want to hear from you!
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What We Offer:Â
Job Position: Customer Service Specialist (Cantonese Speaker)
Industry: Digital (Printer & Imaging Solutions)
Working Hours: Day Shifts Only (Permanent Off day on Sunday)
Location: Ara Damansara, Petaling Jaya (Nearby Ara Damansara LRT)
Salary: Monthly salary with minimum RM4000 above, plus KPI incentive up to RM200
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ϸ Skills & Qualifications
Technical Proficiency: Familiarity with printer hardware and software is a plus.
Problem-Solving: Ability to think on your feet and resolve issues quickly.
ï¸ Communication: Excellent verbal (Cantonese & English) and written communication skills.
Experience: Previous experience in customer service or technical support, preferably in the digital industry. Fresh graduates are welcomed!Â
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Job Benefits
Perks & Benefits:
ï¸ Paid Time Off: Generous vacation days and holidays. (5 working days per week)
Growth Opportunities: Professional development and career advancement.
Health Coverage: Medical leave entitlement
Team Environment: Work with a supportive and dynamic team.
Key Responsibilities
ï¸ Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues.
Communication: Provide prompt and courteous responses to customer emails, calls, and chats.
Reporting: Maintain accurate records of customer interactions and feedback.
Customer Satisfaction: Ensure a high level of customer satisfaction by going above and beyond in service delivery.
Job Requirements
- Shout out to all Peeps out there! Come and be part of Our Team!*
Are you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the digital industry? If so, we want to hear from you!
Â
What We Offer:Â
Job Position: Customer Service Specialist (Cantonese Speaker)
Industry: Digital (Printer & Imaging Solutions)
Working Hours: Day Shifts Only (Permanent Off day on Sunday)
Location: Ara Damansara, Petaling Jaya (Nearby Ara Damansara LRT)
Salary: Monthly salary with minimum RM4000 above, plus KPI incentive up to RM200
Â
ϸ Skills & Qualifications
Technical Proficiency: Familiarity with printer hardware and software is a plus.
Problem-Solving: Ability to think on your feet and resolve issues quickly.
ï¸ Communication: Excellent verbal (Cantonese & English) and written communication skills.
Experience: Previous experience in customer service or technical support, preferably in the digital industry. Fresh graduates are welcomed!Â
Â
Job Benefits
Perks & Benefits:
ï¸ Paid Time Off: Generous vacation days and holidays. (5 working days per week)
Growth Opportunities: Professional development and career advancement.
Health Coverage: Medical leave entitlement
Team Environment: Work with a supportive and dynamic team.
How to apply
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