Customer Care Executive

Job Description

If you are looking to expand your career, Emerson has a great job opportunity for you!

This role will be part of the Customer Care team, responsible for sales order processing.

If you think this role is suitable for you, let's go and join our team!

In This Role, Your Responsibilities Will Be:

• Order processing functions
• Handles sales orders processing, monitor and coordinate delivery with internal functional team
• Resolve all sales order discrepancies within department internally
• Maintain compliances to trade, terms and conditions policies
• Performs all tasks associated with proper and timely administration of open orders to meet contract obligations
• Follow up on orders’ delivery shipment schedules and acts as liaison person with other Customer Care functions and sales and technical team to assure timely and efficient administration of orders
• Execute internal process and audit requirements as required from corporate
  
  

Who You Are:

• A team player with positive demeanor and a sense of urgency on priorities
• Pro-active, independent, able to work with minimal supervision
  
  

For This Role, You Will Need:

• Diploma / Bachelor's degree or equivalent experience
• Familiarity with business contract execution process and related elements
• Good communications and negotiation skills
  
  

Preferred Qualifications That Set You Apart:

• Experience with business operation system (Oracle) will be an added advantage
  
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.