Customer Care Executive (Permanent)

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Job Description

This role will be part of the Customer Care team, responsible for sales, order administration and shipping liaison.

In this Role, Your Responsibilities Will Be:

• Order administration functions
• Handle sales orders processing, monitor and coordinate delivery with internal functional team
• Resolve all sales order discrepancies within department internally
• Maintain compliances to trade, terms and conditions policies
• Perform all tasks associated with proper and timely administration of open orders to meet contract obligations
• Follow up on orders’ delivery shipment schedules and act as liaison person with internal functional teams and customers to assure timely and efficient administration of orders
• Execute internal process and audit requirements as required from Corporate

Who You Are:

• A team player with positive attitude and a sense of urgency on priorities
• Pro-active, independent, able to work with minimal supervision

For This Role, You Will Need:

• Familiar with business contract execution process and related elements
• Experience with business operation system (Oracle) will be an added advantage
• Good communications and negotiation skills

Preferred Qualifications that Set You Apart:

• Diploma / Bachelor's degree or equivalent experience

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

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