Customer Care Officer- Home Mainstream
Singtel
Date: 3 weeks ago
City: Malacca
Contract type: Full time
Be a part of something BIG!
We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships through voice support.
Make An Impact By:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
Rewards That Go Beyond:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships through voice support.
Make An Impact By:
- Provide quality customer service to SingTel customers either by telephone or electronically
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Communicate and coordinate with internal departments at all level
- Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
- Meet or exceed all individual and team Key Performance Indicators (KPI) set by the managemen
- To render consistent quality service ensuring customer experience
- To log call outcomes accurately in the customer management system (ICONS) and ensure that notes made are sufficient to enable any staffs to take a follow-up call from the custome
- To provide support to other team members and the Customer Care Leader as required and to participate in regular team meetings
- Participate in ad-hoc projects as requested
- At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent
- Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required
- Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates
- Customer oriented with good interpersonal and communication skills
- Ability to perform in a fast-paced environment and work well under pressure
- Flexible to changes in work scheduled
- Good Computer literacy in MS Office
- Willing to work rotating shifts including weekends and public holidays
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
Rewards That Go Beyond:
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
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