Customer Care Officer- Home Mainstream

Be a part of something BIG!

We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships through voice support.

Make An Impact By:

• Provide quality customer service to SingTel customers either by telephone or electronically
• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Communicate and coordinate with internal departments at all level
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
• Meet or exceed all individual and team Key Performance Indicators (KPI) set by the managemen
• To render consistent quality service ensuring customer experience
• To log call outcomes accurately in the customer management system (ICONS) and ensure that notes made are sufficient to enable any staffs to take a follow-up call from the custome
• To provide support to other team members and the Customer Care Leader as required and to participate in regular team meetings
• Participate in ad-hoc projects as requested
  
  

Skills For Success:

• At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent
• Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required
• Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates
• Customer oriented with good interpersonal and communication skills
• Ability to perform in a fast-paced environment and work well under pressure
• Flexible to changes in work scheduled
• Good Computer literacy in MS Office
• Willing to work rotating shifts including weekends and public holidays
  
  

Rewards That Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.
  
  

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

Your Career Growth Starts Here. Apply Now!

Rewards That Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.
  
  

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

Your Career Growth Starts Here. Apply Now!