Customer Care Officer- S100
Singtel
Date: 1 day ago
City: Malacca
Contract type: Full time
Be a part of something BIG!
Provide quality customer service to SingTel customers either by telephone or electronically.
Make An Impact By
Provide quality customer service to SingTel customers either by telephone or electronically.
Make An Impact By
- Handling incoming calls and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
- Provide directory assistant to customer with regards to the location of certain business listing
- Follow up and resolving customer complaint and problem.
- To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leaders.
- To channel and escalate any unresolved issues/complaint to other stakeholder or next level within the agreed procedure.
- Customer oriented with good interpersonal and communication skill
- An effective team player with ability to interact with team to achieve goals & service excellence.
- Good Knowledge on software computer applications for instance MS Excel, Powerpoint, MS Word.
- Proactive & have great sense of urgency.
- Great flexibility to undertake any other tasks assigned from time to time.
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
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