Customer Care Officer- SME

Singtel


Date: 3 weeks ago
City: Malacca
Contract type: Full time
Be a part of something BIG!

We are looking for Customer Care Officer who loves solving probem and creating long term customer relationships via voice support.

Make An Impact By

  • Respond and follow up promptly to customer enquiries
  • Handle and resolve complex cases to ensure customer satisfaction
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Process orders, forms, applications and requests
  • Record details of enquiries and customer interactions including actions taken.
  • Work effectively with a variety of situations, individual and groups
  • Communicate and coordinate with internal departments at all levels
  • Demonstrate effective telephone techniques that meet Quality Assurance standards
  • Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
  • Identify processes, procedures and workflow improvements and assist in the implementation
  • Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Skills For Success

  • Diploma or Degree holder in Business Administration or related discipline
  • With at least 1 year of relevant experience in customer fronting role via voice in Contact Centre environment
  • Fresh graduate is encouraged to apply
  • Customer oriented with good interpersonal and communication skill
  • Self-driven individual with a positive attitude
  • Pleasant disposition and personality
  • Highly adaptable to a fast-paced and dynamic environment
  • Problem analysis and problem-solving skills
  • Willing to work rotating shifts, if applicable

Rewards That Go Beyond

  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

Your Career Growth Starts Here. Apply Now!

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