Customer Development Executive – Vietnamese Speaker (Native/Near Native)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Inbound Call Handling â Manage incoming calls while maintaining professional sales and customer service behavior throughout the interactio n
- Consultative Selling â Identify customer needs and recommend relevant products or services to support business success
- Issue Resolution â Provide solutions within our Scope of Support (SOS) or guide customers toward third-party or paid services when necessary
- Technical Troubleshooting â Resolve client product issues effectively to achieve first-call resolution
- Performance Metrics â Consistently meet goals such as First Call Resolution, Conversion Rate, .NET Promoter Score, and New Sales
- Interpersonal Excellence â Exhibit strong communication, multi-tasking, and prioritization skills in a fast-paced, high-volume environment
- Education â Diploma or Degree in any field, with B2-level English proficiency (CEFR standard)
- Experience â At least 6 months in customer support, or fresh graduates with relevant qualifications
- Sales-Oriented Mindset â Tech-savvy, target-driven, and able to convert support calls into sales
- Key Skills â Strong in communication, multitasking, and building customer rapport
- Technical Skills â Typing speed of 40 WPM, proficient in Microsoft Office; CRM or sales experience is a bonus
- Working Hour - Mon - Fri (9am - 6pm) based on serving country
- Language Requirement â Must speak Vietnamese at a near-native or native level
- Make a Real Impact â Be part of a team that embraces diversity, promotes collaboration, and delivers real change.
- Bring Your Vision to Life â Your bold ideas are not just heard, but valued and put into action.
- Level Up Your Career â Gain access to growth opportunities through training, mentorship, and hands-on learning.
- Get Rewarded Right â Enjoy a competitive package, including strong benefits and ongoing recognition for your work.
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