Customer Development Executive – Vietnamese Speaker (Native/Near Native)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 8 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Inbound Call Handling â Manage incoming calls while maintaining professional sales and customer service behavior throughout the interactio n
- Consultative Selling â Identify customer needs and recommend relevant products or services to support business success
- Issue Resolution â Provide solutions within our Scope of Support (SOS) or guide customers toward third-party or paid services when necessary
- Technical Troubleshooting â Resolve client product issues effectively to achieve first-call resolution
- Performance Metrics â Consistently meet goals such as First Call Resolution, Conversion Rate, .NET Promoter Score, and New Sales
- Interpersonal Excellence â Exhibit strong communication, multi-tasking, and prioritization skills in a fast-paced, high-volume environment
- Education â Diploma or Degree in any field, with B2-level English proficiency (CEFR standard)
- Experience â At least 6 months in customer support, or fresh graduates with relevant qualifications
- Sales-Oriented Mindset â Tech-savvy, target-driven, and able to convert support calls into sales
- Key Skills â Strong in communication, multitasking, and building customer rapport
- Technical Skills â Typing speed of 40 WPM, proficient in Microsoft Office; CRM or sales experience is a bonus
- Working Hour - Mon - Fri (9am - 6pm) based on serving country
- Language Requirement â Must speak Vietnamese at a near-native or native level
- Make a Real Impact â Be part of a team that embraces diversity, promotes collaboration, and delivers real change.
- Bring Your Vision to Life â Your bold ideas are not just heard, but valued and put into action.
- Level Up Your Career â Gain access to growth opportunities through training, mentorship, and hands-on learning.
- Get Rewarded Right â Enjoy a competitive package, including strong benefits and ongoing recognition for your work.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager, Asia Technical Support Thermal (Chillers)
Vertiv,
Petaling Jaya
5 hours ago
Job Summary:As Asia Tech Support Manager for thermal products, you'll lead and manage a team, ensuring efficient and effective technical support within ANZ-SEA region, focusing on thermal product expertise and customer satisfaction. This role involves leading a team of technical support professionals, ensuring timely and effective resolution of customer issues, and implementing strategies to improve customer satisfaction and support efficiency....
Deal Desk Sales Specialist
Exclusive Networks,
Petaling Jaya
8 hours ago
EXCLUSIVE NETWORKS | IntroductionExclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global...
Process Specialist - Customer Support (Native Korean Speaker)
Infosys,
Petaling Jaya
8 hours ago
Job DescriptionThis role will deliver high-value experiences through simplified, successful interactions using all contact channels (telephone, portal, email, chat).The individual performing this role is expected to be knowledgeable across entire portfolio of Hardware, Software, and Services and will be responsible for making the complex accessible.This agent will solve complex interactions and offer proactive and even predictive support where self-service and...
