Customer Experience Administrator
Tristar Global Sdn Bhd
Date: 1 day ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Respond promptly to customer inquiries via various communication channels like phone, WhatsApp, and email.
- Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
- Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
- Maintain accurate and organized installer records, interaction logs, and documentation.
- Input and update the installer's information in the system.
- Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
- Communicate effectively with installers, team members, and other departments to ensure seamless information flow.
- Collect and document customer feedback, suggestions, and complaints to help improve products and services.
- Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
- Contribute to the development and enhancement of customer service policies and procedures.
- Adhere to company standards, guidelines, and best practices in customer service.
- Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
- Provide support to team members by managing their administrative tasks when necessary.
- Diploma or equivalent; associate's or bachelor's degree is a plus.
- Proven experience in customer service, administrative support, or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using MS Office (Word, Excel), and other relevant tools.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Attention to detail and accuracy in data entry and documentation.
- Empathy, patience, and a positive attitude when dealing with customers.
- EPF/SOCSO/EIS
- ANNUALÂ LEAVE/MEDICAL LEAVE/HOSPITALIZATIONÂ LEAVE
- PATERNITY/MATERNITYÂ LEAVE
- COMPANY INSURANCE COVERAGE
- DENTAL OR OPTICAL
- Training Provided
- 5 Working Days
- Medical Claim
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