Customer Quality Specialist

Job Description

Brief Job Description:

Responsible for ensuring that the products and services meet quality standards required to minimise quality costs and maximise customer satisfaction whilst ensuring that procedures and processes are adhered to. Responsible for identifying and raising quality issues and for speedily resolving them to ensure zero impact to the customer. Support comprehensive quality management system build up to ensure the robustness of product builds and service offers. Work in a team environment to develop and implement best practices that emphasise defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements. Able to prepare and present quality assurance reports, familiar with various quality techniques and methodologies

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Manufacturing and Product Quality
• Analyze product test data, manufacturing measures and field performance to improve product quality
• Work with factory / outsourced partner and cross functional team in resolution of key quality issues
• Initiate and drive continuous quality improvement of processes within respective areas, and support Vertiv Operating System [VOS] rollout with the ability to measure progress with data
• Lesson Learnt / Best practice sharing across region
• Deploy, train and audit quality policies, standards, and procedures for respective manufacturing locations, sub-contracting [3 rd party], and service activities. Collaborate on improvement initiatives leading to high quality level products
• Service Quality
• Work with Regional Service Teams to establish the foundation and quality management system for Service Quality
• Perform internal audit, coordinate quality management reviews, and drive continual improvement
• Maintain documents of the Quality Management System
• Customer Quality
• Customer Claims management coordination
• Coordinate customer audits, and manage improvement actions
• Conduct contract reviews for customer contract documentation
• Supplier Quality [in cooperation with Market Unit, Supplier Quality organization and Supply Chain]
• Support the Regional and Global Supplier Quality Teams, and Supply Chain organization by providing strategic quality support and expertise for supplier quality programs
• Metric Reporting
• Provide monthly reporting for relevant Quality KPI [E.g.: Warranty, Field Failure Rate, etc.], supported with detail analysis and improvement action plan
• Others
• Develop and maintain effective communication within the business
• Perform other duties and oversee special projects and assignments as may be assigned by management
  
  

Qualifications

Required/ Minimum Qualifications:

• BE – Electronics/Electrical / Mechanical or related field
• Minimum 5 – 8 years of experience in Quality Management and in Mechanical \ Electrical\Electronics Manufacturing Industry. Experience with Data centre industry will be an added advantage
• Strong leadership skills
• Fluent in English and Mandarin
• Excellent communication – interpersonal and customer relationship skills
• IT skills—MS Excel [Intermediate to advanced] / MS office/ PowerBI /Smartsheet
• Problem-solving skills – Excellent problem solver, good knowledge of 8D methodology / Quality tools, an understanding of statistics (Analytical /numerical skills)
• CQE, CRE, Six Sigma and Lean certification will be an added advantage
• Self-starter; Ability to work independently with minimum supervision; Ability to work under pressure and manage multiple and conflict priorities;
• Computer literate, specifically the MS Office package (Access included).
• Ability to plan activities in short midterm.
• Ability to coordinate people from different departments.
• Highly customer focused.
• Attitude to listen customers' (internal and external) needs.
• Working in team.
• Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
  
  

Additional / Preferred Qualifications

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None
  
  

Time Travel Needed

• ~15%
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.