Customer Relation Officer
Singtel
Date: 3 weeks ago
City: Malacca
Contract type: Contractor
Be a part of something BIG!
As Customer Relation Officer, you are responsible to handle sales enquiries by identifing and perform cross selling to meet customer's need. In addition, you required to recommend the most suitable package to customer by analysing customer profile.
Make An Impact By
As Customer Relation Officer, you are responsible to handle sales enquiries by identifing and perform cross selling to meet customer's need. In addition, you required to recommend the most suitable package to customer by analysing customer profile.
Make An Impact By
- Passionate about engaging with customer through different interactions - inbound/outbound call or chat/email.
- Build a strong relationship with customer by providing a delightful end-to-end experience & effortless way of acquiring new products & recontracting of existing subscriptions.
- Be a subject matter expert by keeping yourself updated with product details & latest offer information, sales processes & ordering fulfilment.
- Contribute and support the achievement on your individual & team's sales target, call productivity, and customer engagement score.
- Display a collaborative mindset when working with internal & cross functional teams to easily resolve customer's concern & demands.
- Any other duties assigned by the team leader.
- Diploma or Degree graduate in Business Studies/Administration.
- Minimum 1 year working experience in contact centre environment.
- Passionate about sales and with strong customer orientation.
- Proficiency in English. Able to speak in Mandarin would be added advantage.
- Understands the importance of meeting customers’ need as a top priority.
- Has strong verbal, technological and written communication and presentation skills
- Able to work in a dynamic and fast paced sales environment and to meet critical deadlines.
- Good team player with the willingness to share knowledge and ideas
- Flexible in performing shift work and during Public Holiday.
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
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