Customer Relation Officer - Telesales
Singtel
Date: 3 weeks ago
City: Malacca
Contract type: Contractor
Be a part of something BIG!
As Customer Relation Officer, you are responsible to handle sales enquiries by identifing and perform cross selling to meet customer's need. In addition, you required to recommend the most suitable package to customer by analysing customer profile.
Make An Impact By
As Customer Relation Officer, you are responsible to handle sales enquiries by identifing and perform cross selling to meet customer's need. In addition, you required to recommend the most suitable package to customer by analysing customer profile.
Make An Impact By
- Passionate about engaging with customer through different interactions - inbound/outbound call or chat/email.
- Build a strong relationship with customer by providing a delightful end-to-end experience & effortless way of acquiring new products & recontracting of existing subscriptions.
- Be a subject matter expert by keeping yourself updated with product details & latest offer information, sales processes & ordering fulfilment.
- Contribute and support the achievement on your individual & team's sales target, call productivity, and customer engagement score.
- Display a collaborative mindset when working with internal & cross functional teams to easily resolve customer's concern & demands.
- Any other duties assigned by the team leader.
- Diploma or Degree graduate in Business Studies/Administration.
- Minimum 1 year working experience in contact centre environment.
- Passionate about sales and with strong customer orientation.
- Proficiency in English. Able to speak in Mandarin would be added advantage.
- Understands the importance of meeting customers’ need as a top priority.
- Has strong verbal, technological and written communication and presentation skills
- Able to work in a dynamic and fast paced sales environment and to meet critical deadlines.
- Good team player with the willingness to share knowledge and ideas
- Flexible in performing shift work and during Public Holiday.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Online Data Analyst - English
TELUS Digital AI Data Solutions,
Malacca
1 week ago
Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home.A Day in the Life of an Online Data Analyst:In this role, you will be working on a project aimed at enhancing the...
Staff Engineer Final Test
Infineon Technologies,
Malacca
1 week ago
Your RoleKey responsibilities in your new role:Responsible for TTI FT TE KPIPlan resource for test optimization projects.Responsible for executing test optimization project according to Infineon Test RoadmapDevelop test package for power discrete, power IC and sensor products for both wafer test and final test follow standard test engineering milestoneDevelop qualification plan for test package - qualify and implemment new test...
Principal Engineer Data Systems & Management
Infineon Technologies,
Malacca
1 week ago
Head of Data Management section responsible for test data integrity andimprovement. Ensure quality and reliability of delivered productsmeeting IFX quality standard thru SBA control, test program management,test recipe, test data availability and quality. Define data needs,infrastructural requirement & synchronization as well as overalllandscape for test data requirement as the role of data steward role.Promote the use of DMAIC systematic and...