Customer Relations Executive
LBS Bina Group Berhad
Date: 3 days ago
City: Petaling Jaya
Contract type: Full time
Job Description
- Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
- Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover over of property, checklist, and the handover kit.
- Managing customers expectation after vacant possession.
- To attend and monitor all customers enquiries via phone calls, emails, walk-ins and solve within stipulated amount of time.
- Ensure all records, data, and information are recorded and filed up to date.
- Follow-up with relevant parties i.e. project management team, COW, contractor, consultant, etc. on product issues.
- Acknowledging and resolving customer complaints.
- To contact customers on solution via phone calls or emails after investigation.
- Update and maintain good recording and tracking system to ensure complaints are closed within stipulated time frame.
- To attend weekly defect progress meeting.
- To attend joint inspection with customers.
- Perform any other adhoc assignments/ tasks/ duties as assigned by superior.
- Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Property Development / Real Estate Management,Business Studies / Administration / Management.
- Preferably at least 1 year of related working experience.
- Preferably Executive specializing in Customer Service or equivalent.
- Good communication skills in English,Malay,Chinese language for both spoken and written.
- 3 undefined positions available.
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