Customer Relations Executive
LBS Bina Group Berhad
Date: 10 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibilities
- To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
- To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- To prepare, compile and provide update report
- To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
- To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
- Liaise with project team and contractors on rectification works
- Attend meetings pertaining to issues on defects
- Prepare reply letter to relevant parties when needed
- Maintain good relationship between sales person, customers and internal support team.
- Filing and keep track of documents.
- Ad-Hoc task assigned by superior.
- At least 2 year(s) of working experience in customer service/property related industry
- Independent, pro-active, result-driven, customer oriented with good communication skills.
- Good knowledge in guarded and gated township, strata property / building and commercial buildings.
- Knowledge of Strata Title Act and Building & Common Property Act will be an added advantage.
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