Customer Relationship Executive (Prefer Mandarin Speaker)

MR International Group


Date: 1 day ago
City: Petaling Jaya
Salary: MYR 3,000 - MYR 4,500 per month
Contract type: Full time
Job Responsibility

  • Build and maintain strong customer relationships to enhance satisfaction and loyalty
  • Handle daily customer communication and issue resolution, ensuring timely responses to customer needs
  • Conduct regular follow-ups with clients/students, gather feedback, and propose improvement actions
  • Assist in planning and executing customer care activities (e.g., festive greetings, birthday wishes, follow-up calls)
  • Manage and update customer database, ensuring accuracy and completeness of information
  • Analyze customer data to support retention strategies and upsell/resell opportunities
  • Collaborate with Sales, Customer Service, and Marketing teams to improve customer experience and conversion rates

Job Requirements

  • 1â3 years of working experience in customer service (fresh graduates with strong skills will be considered)
  • Experience in customer service, client relationship management, or sales support preferred
  • Strong interpersonal and communication skills to maintain customer trust
  • Good customer insight and problem-solving ability
  • Good communication skills in English, Bahasa Malaysia, and Mandarin (read & write)
  • Proactive, attentive, and capable of building rapport with diverse customers
  • High sense of responsibility for customer satisfaction and long-term cooperation
  • Minimum SPM qualification (Diploma/Degree preferred)
  • Proficient in Excel, Google Sheets, and CRM systems (experience preferred)
  • Familiar with WhatsApp, social media, and other customer communication tools
  • Strong time management skills and ability to work under pressure
  • Team player with the ability to work independently when required

Job Benefits

  • Public transport accessible
  • Performance bonus
  • Annual company trips
  • Team Building
  • EPF, SOCSO

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