Customer Service

SEIYON Rent A Car

Date: 3 days ago

City: Sepang

Contract type: Full time

Job Responsibility

Warm Customer Reception: Greet and welcome customers in a professional and friendly manner as they approach the counter.
Building Customer Relations: Cultivate positive public relations with customers, with a focus on delivering exceptional service.
Wechat and Whatsapp Management: Answer and refer calls and whatsapp, Wechat promptly, ensuring effective communication with clients and addressing inquiries, Make sure with before & after the rental to smooth the vehicle return.
Language Proficiency : Proficiency in both English and Mandarin languages is highly advantageous, As 90% of our clients are tourists.
Booking Management: Regularly check for incoming bookings and efficiently create reservations, rental agreements, and invoices within the system.
Vehicle Inspection: Thoroughly inspect vehicle conditions, including damage assessment, and promptly notify the management of any issues.
Alerting Management: Notify the Management about vehicles due for service, road tax renewal, inspections, and other maintenance requirements.
Vehicle Care: Efficiently refuel petrol and ensure the thorough cleaning of vehicles upon their return.
Vehicle Condition: Conduct pre and post-rental inspections to ensure all vehicles are clean and well-maintained.
Document Management: Organize and file documents systematically for easy retrieval and reference.
Shuttle and Delivery Services: Coordinate the shuttle or delivery of vehicles, particularly in cases of drop-offs at alternative at interstate locations. Additionally, facilitate vehicle deliveries within the working radius, as required (e.g., KLIA2).
Administrative Duties: Undertake fundamental administrative tasks to support the smooth operation of daily activities.
Flexibility and Assistance: Assist with any other duties assigned by the supervisor, demonstrating flexibility and adaptability.

Job Requirements

MALAYSIAN CITIZEN
At least SPM Diploma or Certificate in tourism related or automobile equivalent
Must have 1 year of work experience with customer service responsibilities.
Must have a valid driving license.
Must be authorized to work in the Sepang KLIA.
Must have worked 2 years or more at most recent employer
Must live within 30 minutes of KLIA Airport.
Proficiency in English and Mandarin (required)
D/DA License (preferred)
Working Location: KLIA
Full time

Job Benefits

Out of hour assignment
Shuttling Allowance
Free parking at LTCP
Opportunities for promotion
Training and development
Annual Leave
Medical Leave
Medical Coverage
Annual Bonus
Performance Increment
EPF and Socso
6 working days
Gazetted Public Holidays

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