Customer Service Agent
KONE
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Why this role?
As a Customer Service Agent at KONE, you will be the voice of the company, playing a vital role in ensuring customer safety, satisfaction, and trust. You will manage unplanned maintenance requests, handle customer inquiries and complaints, and help keep customers informed and supported.
What will you be doing?
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
As a Customer Service Agent at KONE, you will be the voice of the company, playing a vital role in ensuring customer safety, satisfaction, and trust. You will manage unplanned maintenance requests, handle customer inquiries and complaints, and help keep customers informed and supported.
What will you be doing?
- Callout Agent Responsibilities:
- Manage critical safety situations, dispatch technicians, and keep customers informed throughout the process.
- Log emergency maintenance requests and provide clear instructions to ensure passenger safety.
- Show empathy and support during entrapments, staying with the customer throughout the call.
- Inbound Agent Responsibilities:
- Respond to customer inquiries, complaints, and data update requests.
- Take ownership of cases from receipt to resolution, ensuring first-contact resolution whenever possible.
- Proactively update customer data and assign complex cases to relevant departments as needed.
- Outbound Agent Responsibilities:
- Conduct follow-up calls, customer satisfaction surveys, and support marketing campaigns.
- Make outbound sales and service calls to engage prospects or existing customers, introducing relevant services or contract upgrades.
- Maintain accurate and up-to-date customer records and engagement logs.
- Make welcome calls to new customers, strengthening customer relationships and exploring potential service needs.
- Customer focus comes naturally to you, and you adapt well to different situations.
- Staying calm under pressure—especially during emergencies—is one of your strengths.
- A keen eye for detail and a commitment to following established guidelines define your work style.
- Strong verbal and written communication skills in the local language are essential for success in this role.
- Previous experience in customer service is highly valued.
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment. The best part is that all leaders are great and open-minded.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
PR & Marketing Intern
Hubwire,
Petaling Jaya
MYR 500
per month
21 hours ago
Job ResponsibilityAssist to develop strategic marketing/communications plans to provide direction for the Hubwire’s online and offline communications.Monitor Google Adwords, GDN and other digital marketing activitiesConduct research on innovative marketing tools and resourcesAnalyze website performance data and provide weekly reportsCreate and deliver press releases, media relations content, case studies, white papers, corporate newsletter content, social media content, and speaking proposals.Work with...
PTP Senior Analyst (German Speaker)
Pall Corporation,
Petaling Jaya
22 hours ago
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system...
Supervisor, Financial Planning & Analysis (AP)
Tec D,
Petaling Jaya
1 day ago
As team Lead, Financial Planning & Analysis, reporting directly to FP&A COE Senior Manager, in addition to providing FP&A support, business partnership of your portfolio and coaching team of FP&A. You will be experiencing in dynamic interaction and collaboration with key stakeholders located in different countries across the globe. Responsibilities:
Support FP&A reporting & system requirement to APJ Global including...
