Customer Service and Documentation Executive

GAC Group


Date: 12 hours ago
City: Petaling Jaya
Contract type: Full time
Job Description


  • To monitor and co-ordinate operational requirements with Operations team.
  • To update all related GAC Software’s, systems, clients’ systems, timely with operational information and documents.
  • To closely co-ordinate with all suppliers, port, authority towards delivery of services and follow-up on invoices
  • To update and prepare Invoices in Shipping system.
  • Coordinating with operations team and ensure all the operational processes are timely met, update all KPI documents, SOP's, port information timely.
  • Updating of Software’s

Updating of GAC Agent / Gacship & Client online systems


  • Billing/ Invoicing

Follow up with Port authorities / suppliers etc. for the invoices and preparing invoices in GAC Agents. Coordinating with finance team and vendors for the timely settlement of invoices.


  • Documentation
  • Updating all KPI documents, SOP's and Port information timely
  • Coordinating with operations team and ensure all the operational processes are timely met.
  • Vessel husbandry activities  

Coordinating with principals/ operation team and Local Govt authorities for crew change and other husbandry activities

Job Requirements


  • Graduate Diploma or Bachelor's Degree in any field.
  • Basic knowledge of shipping and invoicing.
  • Proficient in Bahasa Melayu and English.
  • Skilled in Microsoft Office and email communication.
  • Minimum 1-2 years of experience in shipping and logistics.

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