Customer Service Associate (英语和中文客户专员)

Home and Digital Appliances Industry 英语和中文客户专员

基本工资：RM3,300 - RM4,000
轮班津贴：每天 RM10 - RM25 之间
KPI津贴：最高RM500
语言津贴：RM300
工作地点 : 吉隆坡 KL Sentral
工作时间：轮班工作5天，休假2天
轮班时间：24/7 轮班，半夜轮班通常只会安排给senior，（上午 8 点开始轮班）- 晚上 8 点（轮班结束）

工作总结：
* 跟踪和记录客户数据和服务问题。
* 在数据库中维护客户记录。
* 发送与计划相关的宣传资料和表格。
* 参与最新促销和机制提供建议。
* 管理反馈或投诉，并与后端支持联络以解决会员的问题。
* 参与临时项目并满足日常KPI要求。
* 跟踪并确保客户满意度。

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Who are we looking for?

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 1 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.