Customer Service Consultant

PLANET TELECOMS MANAGED SERVICES SDN BHD


Date: 3 weeks ago
City: Ipoh
Salary: MYR 1,800 - MYR 2,500 per month
Contract type: Full time
Job Responsibility

  • Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
  • Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
  • Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
  • To maintain accurate and comprehensive record of new and existing customers.

Job Requirements

  • Candidate must possess at least a SPM or Diploma in any field or equivalent.
  • Preferably with retail experience in telecommunication products and services.
  • At least One (1) year of working experience in the related field is required for this position.
  • Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
  • Sales oriented and able to work independently.
  • Good communication and good customer services.
  • Good discipline and work as a team.
  • Able to work in Ipoh Parade Store

Job Benefits

  • Medical Reimbursement
  • Group Hospital & Surgical Insurance.
  • Attendance allowance.
  • Free uniforms.
  • Commission

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