Customer Service / Customer Care

Key Responsibilities

Customer Interaction:

• Respond to customer inquiries via phone, email, and chat.
• Provide information about services, pricing, and delivery options.

Order Management:

• Assist customers with tracking shipments.
• Resolve issues related to order status, delays, or discrepancies.

Problem Resolution:

• Handle complaints and provide effective solutions in a timely manner.
• Coordinate with other departments (e.g., operations, dispatch) to resolve issues.

Documentation:

• Maintain accurate records of customer interactions and transactions.
• Process returns, refunds, and adjustments as needed.

Feedback Collection:

• Gather customer feedback to improve service quality.
• Report recurring issues or trends to management for action.

Training and Development:

• Stay updated on company services, policies, and industry trends.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills and Qualifications

• Communication Skills: Excellent verbal and written communication abilities.
• Problem-Solving Skills: Ability to think critically and resolve issues quickly.
• Customer-Centric Attitude: Strong focus on providing exceptional customer service.
• Technical Proficiency: Familiarity with CRM software and logistics tracking systems.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

Work Environment

• Fast-paced and dynamic, often requiring adaptability to changing situations.
• May involve collaboration with various teams, such as operations and sales.
• Candidates must be able to adapt to varying office situations