Customer Service Executive

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

Your role

This position is responsible for maximizing the end-to-end service rate to customers at the lowest possible cost. Optimizing sourcing effectiveness by coordinating their flows and deliveries. Aligning all supply chain functions in their priorities to optimize service/cost performance, solve operational issues and anticipate alerts supply chain helpdesk.

• AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES
  
  

BOLON & MOLSION

• After-sales Service Support – Liaise with customer / supplier, manage warranty claims, new stock defective return and photo taking for Bolon & Molsion.
• Sales Support – process customer order into Artgri system and prepare the order form for customer by weekly basis.
• Shipment Support – Arrange shipment from warehouse to KLDC & last mile to customer door.
• Billing Support – Local billing and CN process
• Master Data Maintenance – Maintained SKU master Data for new collection. Preparing file for NPI team to create OPC code and prepare pricing for Finance to maintain price.
• Marketing Support – Place order for marketing tools as per requested by commercial team / Customer.
• Ordering Management - Monitor back order and decide on the shipment release by liaise with internal & External.
• Inventory Management – Monitor local inventory level and involve in discussion for local storage assortment.
• Sample Management – Manage the sample order for the reps
  
  

Mirraflex

• Order Management- Manage order submit by internal & External via MYEL/Monitor the back order and product EtA/RDD.
• Allocation & Shipment Management – Assure commercial to place order in the right timing to capture the allocation and shipment.
• Assortment List/Catalogue – Provide assortment detail to TM & commercial on each collection or whenever request.
• Pricing Management – Provide MY pricelist to commercial / customer whenever request.
• NETWORK OF INTERACTION
  
  

INTERNAL Commercial, Finance, Corporate IT, LHKS/Italy customer service, Supplier, Local warehouse team

EXTERNAL Customer, Courier Company (DHL/Gdex/Yamato)

Technical Skills - Portrait Of a Perfect Candidate

• Diploma or above
• At least 2 years of experience in customer support role would be advantage else fresh grad are welcome as well
• Strong problem-solving skills, phone, and verbal communication skills
• Familiarity with SAP & CRM systems and practice
• Ability to multi-task, set priorities and manage time effectively and work independently.
• Familiarity with Microsoft Office (Excel / Words/ Power Point)
• CANDIDATE PROFILE
  
  

Educational Background Educational Background Diploma or above

• LANGUAGES
  
  

English – Write, Read, and speak.

Malay - Write, Read, and speak.

Mandarin – if can either write, read or speak, would be advantage

What’s In It For You

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

• Entitled to 16 working days holidays (exclusive of all local Public Holidays) in the Company’s holiday year which runs from January to December.
• Entitled to private medical cover which company will pay for the premium for this service. Confirmed employees will be entitled to yearly executive medical checkup or dental reimbursement for scaling, filling and extraction expenses of Maximum combine limit of RM 800 per year.
• Entitled to 2 free pairs of either sun or optical frames or lenses and a range of discounts off wholesale pricing throughout the year after completing the probation.
• Gain access to countless opportunities for growth, whether horizontally, vertically, or internationally – within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process.
• Join the Employee Shareholding Program to share in the Company’s success and directly benefit from EssilorLuxottica’s growth according to company prevailing policy.
• Enjoy team-building events and recreational activities organized by our volunteer-based ‘We Care Committee’ in Malaysia.
• Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
  
  

Recruiting process

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.