Customer Service Executive
AM SALES & MARKETING SDN BHD
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
Position Overview
We are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should be an excellent communicator with strong problem-solving skills and a commitment to delivering outstanding customer experiences.
Responsibilities
Position Overview
We are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should be an excellent communicator with strong problem-solving skills and a commitment to delivering outstanding customer experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat professionally and promptly.
- Identify and assess customer needs, providing appropriate solutions and alternatives.
- Build and maintain strong relationships with customers through interactive communication.
- Collaborate with internal teams to resolve customer issues and enhance customer experience.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information.
- Strive to meet or exceed customer satisfaction goals and performance targets.
- Generate Sales Orders, Delivery Orders, and Invoices.
- Follow up on orders, schedule orders, track back orders, and manage collections.
- Support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
- Track ETA dates, monitor outstanding sales orders, and provide updates to salespersons and customers.
- Ensure all orders are processed timely according to company procedures.
- Coordinate delivery arrangements.
- Education: Professional Certificate, Diploma, Advanced Diploma, or Bachelorâs Degree in any field.
- Experience: At least 2 years of customer service or a related field is preferred.
- Able to speak in English
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
- Positive attitude and adaptability in a fast-paced environment.
- EPF
- SOCSO
- Annual leave
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
IT Security Analyst
Air Liquide,
Petaling Jaya
4 minutes ago
ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping...
Project Manager
Trojan Technologies,
Petaling Jaya
3 hours ago
Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.At Trojan Technologies, we believe success for all comes from the contributions of every single one of us. That’s...
TP - Software Engineer (Front-end)
Dassault Systèmes,
Petaling Jaya
1 day ago
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Software Engineer (Front-end) Specialist in Malaysia!Roles & Responsibilities Focus on user experience and interface design, utilizing technologies such as JavaScript, TypeScript, React, Leaflet, Redux, HTML, and CSS.Write and automate comprehensive unit, integration, and end-to-end tests to ensure code quality and reliability.Contribute to the entire software...
