CUSTOMER SERVICE EXECUTIVE

Job Scope

• Chat Support: Provide timely responses to customer inquiries via chat, ensuring a positive customer experience.
• Order Assistance: Help customers with placing orders, tracking shipments, and providing updates as needed.
• Returns and Refunds: Manage the entire returns and refunds process, including issuing return instructions, processing refunds, and ensuring customer satisfaction.
• Complaint Management: Address and resolve customer complaints via chat, email and phone call.
• Update Inventory: Regularly update inventory levels in the system to reflect current stock availability and ensure accurate stock counts.
• Monitor Stock Levels: Continuously monitor stock levels to ensure optimal inventory levels are maintained and prevent stockouts or overstock situations.

Qualifications:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience in a customer service role, preferably in a food & beverage industry
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Positive attitude and a strong commitment to customer satisfaction.