Customer Service Executive - Cantonese Speaker
Arvion Services
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time

Join our dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.
What will you do:
What will you do:
- Process client requests and solve issues via inbound phone call, chats and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via CRM tools.
- Update clients on their request status accordingly.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
- Good communication skills in Mandarin and English.
- Troubleshooting and multitasking skills
- Self-motivated and highly reliable
- Customer service orientation
- Candidate must possess at least a SPM.
- Minimum 1 year of working experience in the service industry will be an added advantage for this position
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply (Full Training Provided will be provided)
- Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
- Willing to work in Ara Damansara, Selangor
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Specification Influence Specialist
ABB,
Petaling Jaya
20 hours ago
Bei ABB unterstützen wir Industrien dabei, effizienter und nachhaltiger zu werden. Fortschritt ist bei uns keine Option, sondern selbstverständlich – für Sie, Ihr Team und die Welt. Als globaler Marktführer bieten wir Ihnen alles, was Sie brauchen, um diesen Wandel voranzutreiben. Der Weg dorthin ist nicht immer einfach – denn echtes Wachstum erfordert Mut. Aber bei ABB gehen Sie ihn...

Master Data Anaylst
Abbott,
Petaling Jaya
20 hours ago
About Abbott DiagnosticsThe key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s lifechanging tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood...

Associate Business Analyst/Business Analyst
DHL Express,
Petaling Jaya
1 day ago
JOB PURPOSE Administer project management processes and activities in deployment projects that are included in the BPO roadmap in close cooperation with the project manager. KEY AREAS OF RESPONSIBILITY Gather information and data to support excellent business analysis services. Support the analysis an organization or business domain and document its business, processes and/ or systems, assessing the business model or...
