Customer Service Executive ( Chinese Speaking)

Wealth Mastery Academy


Date: 1 day ago
City: Remote
Contract type: Full time
Remote
Job Responsibility

Requirements

  • Good in typing skill and able to chat with customers in Live Chat, WhátsApp, Telegram, WeChat, Messenger etc.
  • Possess active listening skills and influential telephone communication abilities.

Job Requirements

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We are currently expanding our Customer Service Team to deliver excellent customer satisfaction to our retail and SME customers.

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We Have Two Teams As Below

  • Online Customer Service Executive â this role will be responsible for efficiently handling inbound and outbound customer call/message inquiries. The primary focus will be on providing fast and timely solutions to all customer-related problems, ensuring utmost customer satisfaction through excellent service. Properly keeping records of customer interactions, processing customer accounts and file documents
  • Member Service Executive â main responsibilities of this role will include following up on customer progress, explaining course learning methods and after-sales services, and resolving any issues that customers/members require assistance with. Maintain effective customer interaction records and organise customer files.Â

Job Benefits

  • Flexible work shift : 9am to 6pm or 10am to 7pm
  • 5 days work week
  • Training Provided

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