Customer Service Executive - English Speaker - Johor Baharu
Arvion Services
Date: 3 weeks ago
City: Johor Bahru
Contract type: Full time
Job Overview:
We are looking for a Customer Service Executive - English Speaker to join our Malaysia support team. In this role, you will handle inbound calls, live chat, and emails related to customer inquiries and service support. Full training and 1-month accommodation are provided for outstation candidates.
Key Responsibilities:
Skudai, Taman U, Mutiara Rini, Lima Kedai, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah
Interview Process:
We are looking for a Customer Service Executive - English Speaker to join our Malaysia support team. In this role, you will handle inbound calls, live chat, and emails related to customer inquiries and service support. Full training and 1-month accommodation are provided for outstation candidates.
Key Responsibilities:
- Manage inbound calls, chats, and emails for inquiries, complaints, feedback, and service-related issues.
- Provide accurate and timely information to customers.
- Work as part of a team to meet KPIs and SLA targets.
- Maintain professionalism and accuracy in communication.
- Utilize basic computer systems and tools for handling cases.
- Minimum 18 years old with SPM, UEC, or IGCSE certification.
- Fluent in English (spoken & written).
- Good computer literacy and multitasking ability.
- Willing to work rotational shifts, including public holidays and weekends.
- Working Days: 6 days per week
- Shift Pattern: 24-hour rotational shift
- Training Provided: Yes
- Work on weekends and public holidays
- Night Shift Allowance
- Public Holiday Paid
- Overtime Pay: If required
- Annual Leave: 12 days
- Medical Leave: 14 days
Skudai, Taman U, Mutiara Rini, Lima Kedai, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah
Interview Process:
- Walk-in interviews
- Virtual interviews available for outstation candidates
- Assessment required
How to apply
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