Customer Service Executive, Ipoh Branch 1
Allianz Malaysia
Date: 1 week ago
City: Ipoh
Contract type: Full time
57917 | Operations | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent
Job Summary
This candidate will be responsible for branch operations including customer service, policy servicing & agency support at the branch
Key Responsibilities
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
Job Summary
This candidate will be responsible for branch operations including customer service, policy servicing & agency support at the branch
Key Responsibilities
- Face-to-face customer service to Life and General insurance policyholders
- Complaint handling and escalation
- Premium collections, reconciliation and banking
- Decentralization of policy servicing
- Attending to enquiries and appeals from Life agents on operational issues
- Execution of operational transformation initiatives under new work model
- Must possess a Diploma or Bachelor's Degree in Business Studies/ Administration/Management, Marketing, Finance/Banking, Hospitality or equivalent.
- Possess good interpersonal and communication skills.
- Able to work under pressure and adapt well to fast paced environment.
- Able to travel within Northern Region
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
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