Customer Service Executive (L1 Support) - Mandarin Speaker

Arvion Services


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Overview:

As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.

Key Responsibilities:

  • Handle inbound calls, chats, and emails related to customer inquiries, complaints, feedback, and product/service issues.
  • Provide accurate information to exceed customer expectations and ensure customer satisfaction.
  • Collaborate with your team to meet KPIs and SLA targets.
  • Resolve customer concerns quickly and efficiently, while maintaining professionalism and a positive attitude.


Required Skills and Qualifications:

  • Fluency in Mandarin and/or Cantonese (verbal and written).
  • Strong interpersonal skills, with the ability to adapt to changes and work effectively in a team.
  • Ability to work in a fast-paced environment.
  • SPM graduates and entry-level candidates are encouraged to apply (Full training provided).
  • Previous customer service experience in the service industry is a plus.
  • Must be willing to work on rotational shifts.


Benefits:

  • Career Growth: Opportunity to advance into managerial roles.
  • Training Program: STAR – A system designed to help employees grow and develop into future leaders.
  • Additional Benefits: Shift allowances, performance incentives, and overtime claims.

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