Customer Service Executive (L1 Support) - Mandarin Speaker
Arvion Services
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Overview:
As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.
Key Responsibilities:
As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.
Key Responsibilities:
- Handle inbound calls, chats, and emails related to customer inquiries, complaints, feedback, and product/service issues.
- Provide accurate information to exceed customer expectations and ensure customer satisfaction.
- Collaborate with your team to meet KPIs and SLA targets.
- Resolve customer concerns quickly and efficiently, while maintaining professionalism and a positive attitude.
- Fluency in Mandarin and/or Cantonese (verbal and written).
- Strong interpersonal skills, with the ability to adapt to changes and work effectively in a team.
- Ability to work in a fast-paced environment.
- SPM graduates and entry-level candidates are encouraged to apply (Full training provided).
- Previous customer service experience in the service industry is a plus.
- Must be willing to work on rotational shifts.
- Career Growth: Opportunity to advance into managerial roles.
- Training Program: STAR – A system designed to help employees grow and develop into future leaders.
- Additional Benefits: Shift allowances, performance incentives, and overtime claims.
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