Customer Service Executive (Mandarin & Cantonese Speaking) - 中文&粵語客服 (即时录取)

Requirements

• Preferable with customer service-related experience
• Strong customer management skills.
• Proficient in Cantonese & Mandarin to effectively communicate with Cantonese & Mandarin-speaking clients.
• Good communication skills and well-versed in English due to project nature.
• Must have good communication skills and be well-versed in Cantonese for served market.
• Provide good email writing skills in English & Mandarin.
• Ability to manage escalated issues / difficult customers.
• Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
• Respond to customers' inquiries professionally and promptly.
• Good listening, interpersonal, organizational skills & customer service orientation.
• Adaptability, initiative & stress tolerance.
• Attention to detail and accuracy.
• Ability to learn new products and technologies.

Responsibility

• Excellent telephone etiquette with the ability to remain professional, confident, and patient.
• Able to handle incoming customer inquiries over the telephone or other channels (Phone, Email, SMS, Whatsapp, Live chat) by providing accurate, efficient, and quality service that exceeds customers’ expectations.
• Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
• Possess strong analytical skills to identify the cause of problems and recommend solutions.
• Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
• Ability to work under pressure and with minimum supervision.
• Ability to multi-task and with good attention to detail.

Remunerations package:

• Range: RM3000 - RM4000
• Language allowance, Performance allowance, Attendance allowance* (If any applicable based project assigned)
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered

Working hours: (Based project assigned)

• 9:00 AM – 6:00 PM (Monday – Friday) & 9:00 AM – 1:15 PM (Saturday) - Based project assigned
• 24/7 rotational shift (Any 5 working days, 2 off days a week) - Based project assigned
• Including Public Holiday (depending on the country where the service is provided)

Working location:

• Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
• Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance)