Customer Service Executive - Mandarin Speaker

SummitNext


Date: 1 day ago
City: Petaling Jaya
Contract type: Full time
What will you do:

  • Process client requests and solve issues via inbound phone call and email by navigating multiple programs while paying attention to accuracy and detail.
  • Escalate the issue to the appropriate specialist when needed via CRM tools.
  • Update clients on their request status accordingly.
  • Achieve quarterly KPI targets set by the CS manager.
  • Perform other ad hoc tasks assigned by the manager.


What makes you a great fit:

  • Good communication skills in English. Chinese language is a plus.
  • Strong client-facing and communication skills
  • Troubleshooting and multitasking skills
  • Self-motivated and highly reliable
  • Customer service orientation
  • Candidate must possess at least a SPM.
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply (Full Training Provided will be provided)
  • Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
  • Willing to work in Ara Damansara, Selangor


What we offer along the way:

  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
  • IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

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