Customer Service Executive - Mandarin Speaker
SummitNext
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
What will you do:
- Process client requests and solve issues via inbound phone call and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via CRM tools.
- Update clients on their request status accordingly.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
- Good communication skills in English. Chinese language is a plus.
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Self-motivated and highly reliable
- Customer service orientation
- Candidate must possess at least a SPM.
- Minimum 1 year of working experience in the service industry will be an added advantage for this position
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply (Full Training Provided will be provided)
- Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
- Willing to work in Ara Damansara, Selangor
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
IT Secruity Analyst (Japanese Speaker)
DXC Consulting & Engineering Services,
Petaling Jaya
8 hours ago
Job DescriptionJob DescriptionEssential Job Functions Assist in security assessments, audits, and vulnerability scans, contributing to reports and findings. Monitor security events and incidents, escalating as needed and assisting with containment. Support the implementation of security policies and standards. Collaborate with the security team to document and improve security processes. Contribute to incident response activities and assist with investigations. Stay informed...
APAC Senior Regional Security Manager
Kimberly-Clark,
Petaling Jaya
1 day ago
Job DescriptionThis Senior Regional Security Manager will direct the security function for Asia Pacific (APAC) in support of the International Personal Care (IPC), and Enterprise Markets operating segments, which includes Accountable Business Units in Greater China, Korea, Australia & New Zealand, Indonesia, India, and Southeast Asia. This role will be responsible for engagement with IPC business leaders and aligning global...
QA Engineer- Automation Testing
Lenovo,
Petaling Jaya
1 day ago
We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as...
