Customer Service Executive (Mandarin-Background Check)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 2 weeks ago
City: Petaling Jaya
Salary: MYR 2,800 - MYR 3,100 per month
Contract type: Full time
Job Responsibility

  • Respond to customer and candidate inquiries via phone, email, or chat in a professional and timely manner.
  • Review and verify documentation for completeness and accuracy.
  • Troubleshoot and resolve issues or escalate them when necessary.
  • Follow standard operating procedures and meet performance metrics (quality, call time, customer satisfaction).

Job Requirements

  • Welcome fresh-graduate.
  • Can speak in English and Mandarin. (Can understand the traditional mandarin).
  • 1+ year of customer service experience (preferably in a call center or support environment).
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong attention to detail and problem-solving skills.
  • Comfortable using multiple systems and applications.
  • Familiarity with background screening or HR services a plus.

Job Benefits

  • 5 working days (Mon-Fri;9am-6pm)
  • Provided training.
  • EPF/SOSCO
  • Provided allowance.
  • Near to LRT Station.

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