Customer Service Executive (Mandarin Speaker)

Avanti-media


Date: 1 week ago
City: Petaling Jaya
Salary: MYR 3,000 - MYR 6,000 per month
Contract type: Full time
Job Responsibility

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  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • â Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Delivering excellent customer service to customers via live chat, email and outbound call.
  • Prospecting, generating, qualifying, and following up on leads and appointment setting for external sales team.
  • Collaboratively work with the sales, marketing team, and management to develop lead generation strategies to generate lead opportunities with prospective customers to achieve KPIs and Sales Targets.

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Job Requirements

  • Good command of English and Mandarin in both verbal and written communication required.
  • Fresh graduates are encouraged to apply.
  • â 5.5 workday week (no shifts, no rotations).
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
  • Possess good telephone etiquette with a smiley voice.
  • Skill(s) required: Communication skills, problem-solving skills and patience.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively.
  • Social media savvy.

Job Benefits

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  • â Annual leave and sick leave.
  • Bonus.
  • â Yearly Increments to upgrade your basic salary yearly & improve your lifestyle based on performance.
  • â Career Progression opportunities.
  • Additional Benefits.
  • Training Provided.
  • â Allowance Provided.

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