Customer Service Executive (Prefer Mandarin Speaker)

MR International Group


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 2,500 - MYR 3,500 per month
Contract type: Full time
Job Responsibility

  • Manage online course system, including replays, learning resources, and student support.
  • Handle course administration: attendance lists, industry data, sign-in forms, feedback collection, and documentation.
  • Set up and maintain automation workflows: tagging, landing pages, payment pages, registration forms.
  • Consolidate and analyze course-related data, prepare reports for management decisions.
  • Support online classes: publish notifications, assist students to enter Zoom, track attendance & conversion rates.
  • Provide course support: prepare checklists & materials, manage attendance, collect NDA & feedback, create & send DISC assessment links.
  • Follow up offline course RSVP: contact customers via phone/WhatsApp to confirm attendance and track responses.

Job Requirements

  • 1â3 years of working experience in a customer service-related field.
  • Experience in customer service or training/education industry preferred.
  • Familiar with online learning platforms and automation tools.
  • Good communication skills in English, Bahasa Malaysia, and Mandarin (read & write) to handle documents and communication when needed.
  • Detail-oriented, capable of handling large volumes of data and documents independently.
  • Strong organizational skills and execution ability.
  • Minimum SPM qualification (Diploma/Degree preferred).
  • Proficient in Excel & Google Sheets.
  • Familiar with social media and online customer service tools.
  • Strong customer service mindset with resilience under pressure.

Job Benefits

  • Public transport accessible.
  • Performance bonus.
  • Annual company trips.
  • Team building.
  • EPF, SOCSO.

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