Customer Service Executive (WFH)

Alpha Iota BPO


Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams
  • and lots more!


What would you be doing:

  • Retain the existing customers by building a good rapport and providing customer satisfaction.
  • Delivering excellent customer service to customers via live chats.
  • Providing accurate information on products and services to customers.
  • Consistently meeting individual and team KPIs and goals.
  • Maintaining a high degree of integrity and confidentiality, keeping customers' information.


To be successful in this role, you will need to have:

  • At least 1 year of working experience in any customer service industry, preferably in Live Chat.
  • Able to converse and write well in English, Bahasa Malaysia, and Mandarin.
  • Fast typing skills.
  • Has critical thinking skills with a focus on issue resolution and customer satisfaction.
  • Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
  • Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
  • 9 working hours with 5 days of rotating shifts, including weekends and public holidays.
  • You must have your own laptop and good internet connection.


Working Hours:

  • Morning Shift: 8 AM - 5 PM
  • Evening Shift: 4 PM - 1 AM
  • Midnight Shift: 11 PM - 8 AM


Don't miss out on this exciting opportunity! Apply now at www.alphaiotabpo.com.

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