Customer Service - Inbound
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 3 weeks ago
                            City: Petaling Jaya
                                                        Salary:
                            
                                                            MYR 3,000 
                                                                                        -
                                                                                        MYR 4,000
                                                                                        per month
                                                        
                                                        Contract type: Full time
                                                     
                                                
                            Job Responsibility
                    - Handle incoming calls using proper sales and customer service practices throughout the interaction.
- Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
- Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
- Troubleshoot client products to ensure a one-call resolution.
- Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
- Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
- Open to working in rotational shifts.
- Excellent proficiency in English (verbal, written, and comprehension).
- SPM or higher qualification.
- Prior B2B/B2C sales experience will be an added advantage.
- Strong ability to convert support calls into sales opportunities.
- Passionate about sales and committed to achieving targets.
- Fresh graduates are encouraged to apply.
- Open to local Malaysian candidates.
- EPF/SOCSO/EIS
- Annual Leave
- Medical Leave
- 5 Working Days
- Nearby Public Transport
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