Customer Service Intern

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.

The main mission is to develop contract management system (handling, policies, bookkeeping and price changes) and ensure commercial adoption to meet business obligations and compliance to legal, regulatory or any statutory requirements. The incumbent would also involve in day-to-day customer operational activity and drive CS special projects for management exposure.

How will you CONTRIBUTE and GROW?

• Contract & Account Management - Management System & Billing Construct Contract Management SOP, lead half-yearly price update exercise (price variation formula) for contract customers, ensures Minimum Take or Pay (MTOP) is being billed accurately, coordinate and collaborate with Commercial and Customer Service teams to ensure accurate contract terms and pricing structures, and reduce billing errors
• Contract & Account Management - Bookkeeping Assist in maintaining and ensuring the accuracy of customer contract records, track and support contract lifecycles, coordinate and collaborate with Commercial and Customer Service teams to ensure accurate contract terms and pricing structures, identify contract risk and propose mitigation measures, and assist in investigating customer disputes related to contracts, pricing, and billing discrepancies
• Customer Experience & Digital Adoption Projects Assist in gathering customer feedback and identifying service improvement areas, support initiatives to increase myGAS portal adoption among new and existing customers, assist in special projects or initiatives , and work closely with sales, operations, quality and IT teams to ensure a seamless customer experience
• Customer Support & Inquiry Handling Handle customer inquiries via phone and email professionally and confidently, assist in troubleshooting basic customer issues and escalating complex cases, and ensure timely follow-ups and resolutions to customer concerns
• Administrative & Invoice Processing Ensure timely and accurate submission of invoices in SAP systems and coordinate with Sales and Customer Service teams to resolve any invoice discrepancies
  
  
  

Are you a MATCH?

• An undergraduate student in the last semester from Business Administration, Business Communication, Logistic or other related disciplines
• Able to complete a 6-months internship program
• Proactive and have a good social skills; to deal with various stakeholders
• Well organized and have a good time management; to deal with contracts management
• Excellent communication skills
  
  
  

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.